Help With The Huddle Site

Help With The Huddle Site

Help With The Huddle Site

I have a question about my credit card order, or I am having trouble placing my order.

I would like to update my auto-renew status or credit card information.

  • For any account or credit card updates please utilize our secure account tools.
  • If you wish to contact our Subscription Support Team directly, you may do so via:
    Online: ctdpay.com (24/7)
    Email: support@connected.co (24/7)
    Phone: 424-322-2566 (9am-5pm PT)

I have a question about canceling my membership to The Huddle.

I am having trouble accessing the member only reports (logging in).

  • The site username and password you created are case sensitive. Make sure you are entering the values correctly and with the proper letter case. Go to our secure account tools and have your login emailed to you via the lost password link for verification.
  • Try logging in from a different location on the site.  We recommend going to the home page and clicking on the “Sign In” link in the header of the page to the left of the site search.  Also be sure to check the “Remember me?” box on the login form.
  • It may be necessary for you to delete your browser’s temporary files (cache) and cookies, then restart your browser, or restart your computer.
  • If you are still having trouble please contact our Subscription Support Team at:
    Online: ctdpay.com (24/7)
    Email: support@connected.co (24/7)
    Phone: 424-322-2566 (9am-5pm PT)

I have forgotten my site username and/or password.

  • If you have forgotten your site username or are still having trouble please contact our Subscription Support Team at:
    Online: ctdpay.com (24/7)
    Email: support@connected.co (24/7)
    Phone: 424-322-2566 (9am-5pm PT)

I would like to change my HUDDLE MEMBERSHIP email address.

  • For any account updates please utilize our secure account tools.
  • If you wish to contact our Subscription Support Team directly, you may do so via:
    Online: ctdpay.com (24/7)
    Email: support@connected.co (24/7)
    Phone: 424-322-2566 (9am-5pm PT)

I would like to change my EMAIL DELIVERY email address.

  • If you need to change the email address where you are receiving the Priority News Email Updates please scroll to the bottom of any email and follow the Manage Profile link.

I would like to change my site login username.

  • If you need to change your site username please contact our Subscription Support Team at:
    Online: ctdpay.com (24/7)
    Email: support@connected.co (24/7)
    Phone: 424-322-2566 (9am-5pm PT)

I would like to change my site login password.

  • For any account updates please utilize our secure account tools.
  • If you wish to contact our Subscription Support Team directly, you may do so via:
    Online: ctdpay.com (24/7)
    Email: support@connected.co (24/7)
    Phone: 424-322-2566 (9am-5pm PT)

I cannot use the message board.

  • The message board is not tied to your site membership or the site signup. You will need to register at the board in order to login and post messages.
  • If you have registered for the message boards your password will be emailed to you. Use that password to access the board. Once there you may change it by going to the “My Controls” area of the message boards.
  • If you continue to have problems with the message board, please contact us to inform us.

I have a different problem.

  • Please contact us and provide a detailed description of the problem you are having. Someone from The Huddle will reply shortly to assist you.
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